Shipping policy

Shipping Information

At Gemuine Lashes, we process standard orders within 48 hours. During special campaigns or peak periods, processing may take up to 3-5 business days. Please be reminded that shipping starts once the order is fully processed. We're grateful for your support!

Domestic Shipping

Standard shipping typically takes 3-7 business days, depending on your location and chosen method at checkout.

Processing time is not included in delivery estimates.

• USPS Ground Advantage Standard Shipping: 2-5+ business days.

• FedEx 2-Day (Monday-Friday) shipping service, arriving by 4:30 p.m. Please note that FedEx does not deliver to P.O. boxes.

• Free Standard Shipping for orders over USD $40, usually take 2-5+ business days but are not guaranteed. *Some pre-sale and flash deals products are ineligible for this promotion.

If you have order issues for packages presumed to be lost by the carrier (where the status is "not delivered") please contact Gemuine Support Team within 7 days after the last tracking update for U.S. domestic shipments, via email customer@gemuinelashes.com (respond within 24 hours). 

International Shipping

International shipping averages 5 to 21 days. Delivery time may vary depending on your country and the shipping carrier you selected during check out.  

• DHL/FEDEX Express: 3-7 business days.

• Standard Shipping: 7-20 business days.

• Free Standard Shipping for orders over USD $40, usually take 7-20 business days but are not guaranteed. *Some pre-sale and flash deals products are ineligible for this promotion.

Once your package departs from the Gemuine Lash Warehouse, delivery timelines are determined by the shipping carrier.

If a package appears to be lost in transit and is marked as “not delivered”, customers may initiate a claim after 30 days for international orders.

 

Customs, Duties & Taxes

Gemuine Lashes is not liable for any customs fees, duties, or additional taxes that may be incurred once your order reaches its destination country. These charges are the responsibility of the buyer.