USA Priority Shipping On All Orders: 2-3 Days Estimated Delivery

USA Express Shipping: Next Day Air Delivery

International Priority Shipping On All Orders: 6-10 Days Estimated Delivery

International Express Shipping: Next Day Air Delivery

USA and International Domestic Shipping

All orders are processed through Saturday.

Orders will be processed same day before 6pm ET.

Orders placed on Saturday and Sunday will begin processing the next business day.

Lost Package

Gemuine Lashes is not responsible for lost or stolen packages, please contact the carrier regarding tracking updates and lost packages. Gemuine Lashes is also not responsible to cover any additional shipping costs or to refund your shipping in the event you are unavailable to accept your package and it is returned.

Returns

We have a strict no refund/return policy due to sanitation reasons. If there is any issues with your order contact us at gemuine@gemuinelashes.com

1. Introduction

Welcome to Gemuine Lashes LLC (referred to as "we," "our," or "us"). We are committed to protecting the privacy of our website visitors, customers, and users. This privacy policy outlines how we collect, use, and protect the personal information you provide to us when accessing our website or using our services.

1. Information We Collect

We may collect the following types of personal information:

2.1. Information You Provide

When you interact with our website or use our services, you may voluntarily provide us with personal information, such as your name, email address, postal address, and payment details when making a purchase.

2.2. Automatically Collected Information

We may automatically collect certain information when you visit our website, including your IP address, device information, browsing behavior, and website usage patterns. This information helps us improve our website and customize your experience.

2.3. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activities. You can adjust your browser settings to block cookies or notify you when they are being used. Please note that some features of our website may not function correctly without cookies.

1. How We Use Your Information

We use the collected information for the following purposes:

3.1. To Provide and Improve Services

We use your information to fulfill orders, process payments, and deliver products. Additionally, we may use the data to enhance our website's functionality, optimize user experience, and develop new services.

3.2. Communication

We may use your email address to send you transactional and promotional communications, such as order confirmations, shipping updates, and marketing materials. You can opt-out of marketing emails at any time.

3.3. Legal Obligations

In certain cases, we may need to use your information to comply with legal obligations or respond to lawful requests from governmental authorities.

1. How We Protect Your Information

We take appropriate measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security protocols, such as encryption and secure socket layer (SSL) technology, to protect data during transmission. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

1. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with the following entities:

5.1. Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you (e.g., payment processors, shipping companies).

5.2. Legal Requirements

We may disclose your information if required by law or to protect our rights, safety, or the rights and safety of others.

1. Your Choices

You have the right to access, correct, update, or delete your personal information. If you wish to exercise any of these rights or have questions about your data, please contact us at the email address provided below.

1. Changes to this Privacy Policy

We may update this privacy policy from time to time. The revised version will be posted on our website with the updated effective date. Please review this page periodically to stay informed about how we handle your information.

1. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us at:

Gemuine Lashes LLC Email: gemuine@gemuinelashes.com