Shipping Policy
SHIPPING POLICY
At Gemuine Lashes, we strive to provide reliable and convenient shipping options for customers in the United States and around the world. Please review our shipping policy for details about order processing, shipping methods, delivery times, and shipping fees.
Order Processing Time
Orders are generally processed within 3–5 business days. During promotional events, holidays, or peak seasons, processing may take longer.
Delivery times listed below refer to estimated shipping times after dispatch and do not include order processing time.
Domestic Shipping — United States
| Shipping Method | Order Subtotal | Estimated Shipping Time | Shipping Fee |
|---|---|---|---|
| US Standard Shipping-USPS/GOFO | Under $59 | 4–6 business days | $8.00 |
| US Standard Shipping-USPS/GOFO | $59+ | 4–6 business days | Free |
| US Fast Shipping-USPS/UPS/Fedex | Under $99 | 2–4 business days | $25.00 |
| US Fast Shipping-USPS/UPS/Fedex | $99+ | 2–4 business days | Free |
Free Shipping Offers
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Free standard shipping on orders of $59 or more.
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Free fast shipping on orders of $99 or more.
International Shipping
We ship internationally to selected destinations, including Australia, Canada, the United Arab Emirates, and other eligible countries.
| Shipping Method | Order Subtotal | Estimated Shipping Time | Shipping Fee |
|---|---|---|---|
| International Standard Shipping-USPS/GOFO | Under $59 | 7–20 business days | $8.00 |
| International Standard Shipping-USPS/GOFO | $59+ | 7–20 business days | Free |
| Fast Express Shipping-DHL/FedEx | Under $99 | 5–7 business days | $25.00 |
| Fast Express Shipping-DHL/FedEx | $99+ | 5–7 business days | Free |
Free Shipping Offers
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Free international standard shipping on orders of $59 or more.
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Free DHL/FedEx express shipping on orders of $99 or more.
Shipping options and availability may vary by destination. Available shipping methods will be displayed at checkout.
Remote Area Surcharge
An additional $40 remote area surcharge may apply to addresses classified as remote or difficult to reach by the shipping carrier.
If this surcharge applies to your order, we will contact you with the details before proceeding with the additional charge.
Order Tracking
Once your order has shipped, tracking information will be provided when available. Please allow some time for the tracking status to update after the carrier receives and processes your package.
Delivery Delays
All delivery times are estimates and may vary depending on the destination, customs clearance, weather conditions, public holidays, carrier operations, and other circumstances beyond our control.
International orders may require additional time for customs inspection or clearance. Customs duties, import taxes, and other fees charged by the destination country are the responsibility of the customer unless otherwise stated at checkout or required by applicable law.
Contact Us
For shipping-related questions or assistance with your order, please contact us at info@gemuinelash.com.